Mobile Privacy Policy
Effective Date: August 11, 2022
This document is our Privacy Policy, describing what information we collect and how we use it. Our Privacy Policy applies to our mobile application and covers personal information, which is information we can link to you personally. Personal Information ("PI") includes data like your phone number, name, email address, etc.
GoServicePro reserves the right to change this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. By continuing to use our services, you accept those changes and agree to be bound by the updated policy. Please contact us at support@goservicepro.com if you have any questions about this Privacy Policy.
1. Collecting Information to Provide You with GoServicePro's Service
2. Information GoServicePro Collects
3. How We Use the Information We Collect
4. Data Retention Policy
5. International Users
6. Contact Us if You Have Any Questions or Concerns
1. Collecting Information to Provide You with GoServicePro's Services
We are committed to collecting only that is information necessary to provide and improve GoServicePro's services. When information is collected, we store it and associate it with your account.
We do not use or distribute any information that is gathered by the accessing the CAMERA, CONTACTS, ACCOUNTS or HEAD PHONE jack on your mobile phone or tablet.
2. Information GoServicePro Collects
a. Device Information
When you use GoServicePro, our servers automatically record certain information about your mobile device. This information may include an equipment identifier (e.g., IMEI, UDID), device name, device type and manufacturer, operating system type and version, wireless carrier/operator, network type, country of origin, Internet Protocol ("IP") address, and the dates and times of your requests. We use this information to provide our services, and support if needed.
b. Location Information
Some features we offer require that we know what area you are in. GoServicePro may collect location information in two ways. We may receive it directly from your mobile device, or, in some situations, we may receive location data from cell tower or Wi-Fi hotspot information.
c. Other Information You Provide to Us
To the extent you use our products or services to voluntarily provide us with any other information, we may collect such information and use it for the purposes for which you provided such information, or as otherwise provided in this Privacy Policy.
3. How We Use the Information We Collect
We may also use your information as follows:
a. We Use Your Information to Provide, Improve, and Promote our Services.
We use your information to provide you with a better service. For example:
- Where available, GoServicePro may use client device information to let you know you need to update your operating system.
- We may send text messages to your phone to communicate with your device.
- We may use your email address or mobile number to send privacy or security related notices and notify you of major GoServicePro services changes.
b. We May Disclose Your Information in Accordance with the Law.
Like other companies, we may disclose your information consistent with the law to, for example: (i) comply with a law, regulation, or legal process (including to meet national security or law enforcement requirements); (ii) protect the safety or security of any person, entity or facility; (iii) address potential violations of our Privacy Policy or Terms of Service; (iv) investigate fraud, security, or technical issues; or (v) protect GoServicePro's or a third party's rights or property, our employees, users and the public.
We believe that you have a right to know if we are required by law to disclose your information. As such, before we disclose your Information in response to a law enforcement request (for example, a subpoena or court order), we will notify you at the email listed in your account, unless (a) we are prohibited from doing so or (b) in emergency cases where notice could create a risk of injury or death, or the case involves potential harm to minors. Furthermore, nothing in this Privacy Policy is meant to limit any legal defenses or objections that you may have to a third party's, including the government's, request to disclose your information.
c. We Share Your Information to Provide or Improve Our Services
We share your information with third parties to provide or improve our services. For example:
- We may share your information with the GoServicePro Support Team who may assist you with changing devices, refreshing data, and resetting the application.
- We may share your information to perform billing reconciliation, auditing, accounting, and collection activities.
4. Data Retention Policy
We retain personally identifiable information only as long as reasonably necessary to provide our products and services to you and others or as otherwise required for legal compliance purposes. We may delete your data if your account is inactive.
6. International Users
GoServicePro is a Cincinnati-based company with servers housed in the United States. Personal information collected from users outside the United States is transferred to the United States.
7. Contact Us if You Have Any Questions or Concerns
Please contact our privacy manager at support@goservicepro.com with any questions or comments about this privacy policy.